At The Milky Way Breast Milk Jewelry, every keepsake is handcrafted with love, care, and attention to detail. Because each piece is custom made using your personal inclusions, we have specific policies in place to ensure clarity and fairness for all orders. Please take a moment to review our policies on shipping, returns, cancellations, liability, and care before placing your order.

​

• All cancellations are subject to a 20% cancellation fee.

• No refunds will be issued for completed pieces.

• Do not ship your milk frozen. It must be thawed before packaging.

• Do not include order changes or address updates inside your package. Use the proper forms online.

• If your order number is not written clearly on your milk bag and items, it may not be logged.

• Every effort is made to check in and log packages once a week. Milks are logged in the order received, not numerically.

• Please do not ship multiple times without contacting us if you believe something is lost.